Connect discovery, purchase and the live event experience.
Event and Ticketing Product Design
We design event and ticketing products that help audiences choose confidently, complete time-sensitive purchases and manage what happens before and during attendance.
The challenge
Events combine high emotion with limited availability.
Users may be comparing dates, seats, prices, access needs and delivery methods while inventory changes in real time. Behind the scenes, teams manage venues, allocations, customers and entry.
What we commonly improve
Event discovery and search
Date, venue and performance selection
Seat maps and availability
Pricing, fees and ticket types
Checkout and payment
Account creation and guest purchase
Digital ticket access
Transfer, resale and refund journeys
Accessibility information
Event reminders and updates
Venue entry and scanning
Box-office and operational tools
How we approach event UX
A focused process, from evidence to launch.
Choose the right starting point
Relevant services
For products with traction
Improve a weak journey
Use Conversion & UX Flow Optimization for onboarding, activation, checkout or another flow with measurable drop-off.
For pre-launch founders
Design the first release
Use MVP Product Design to define scope and create a testable, development-ready product.
For teams shipping weekly
Ship a new feature
Use Product Feature Design to resolve workflows, interface states and engineering details before development.
For teams without in-house design
Add ongoing design capacity
Use the Product Design Subscription for a continuing roadmap of features and improvements.
Some examples
New platform - UX/UI
Simplifying Scheduling for Small Businesses
New user platform - UX/UI
A Simpler Way to Schedule and Manage Workshops
New feature - UX/UI
A Better Way to Discover and Book Events
Questions founders actually ask us.
